v     Take time to compare companies. The cheapest isn’t always the best. Ask all the questions that you can think of and don’t assume that what is true for one is true for all. Customer care is as important as horse care.

v      For the benefit of both the horse and the handler, discuss any queries up front. Be honest with any problems the horse has, eg loading. Transporters work to a timetable and they have certain driving hours within which they have to collect and deliver your horse and others. Unscheduled hours spent loading won’t please them – or, more importantly, the other horses on the box

v     Most transporters will take some equestrian kit with the horse, if agreed beforehand – but don’t just expect them to take it on the day as some will refuse if they are fully loaded or tight for time. Put it in black plastic bags and mark it all clearly with your name. Depending upon the amount of kit to be carried, some transporters may charge for this service.

v      Some transporters will supply travel boots and rugs if required so do check beforehand. If not it is up to you to provide it if you want your horse to wear any protective clothing during the journey.

v     Horses are unpredictable of course, as is the weather and traffic. Be understanding if the company is not able to give you an exact time of arrival. A good transporter will keep you informed should there be any delays in your horses’ journey. It is also worth bearing in mind that your horse may not be the only one on the vehicle: every horse deserves the same care and attention as yours.

v     While it is your transporter's duty to move your horse safely and with the least amount of stress possible, it is your responsibility to train your horse. Adequate groundwork on your part will ensure a more comfortable journey for the horse.

v       Whilst every care is taken, horses are carried at their owner’s risk. It is assumed that they are insured. If not, speak to your chosen transporter and alternative insurance can usually be arranged.

v     For your peace of mind, you may want to inspect your transporter's license. It should be visible in the windscreen next to the tax disc. It should display the holder's name, company name, license number, vehicle registration number and expiry date. If it’s not there ask to see it. A transport firm which can’t produce it may be illegal – don’t get taken for a ride.

v     To find out more about what is required to become a licensed operator please visit the Department of Transport's Vehicle and Operator Services Agency (VOSA) and click on the DEFRA link to find information about the official requirements to ensure your horse's welfare in transit.